Question 1

Do you deliver throughout Austria?

Accepted Answer

Yes, we deliver throughout Austria through Packeta and local delivery partners.

Question 2

Which delivery methods are available?

Accepted Answer

You can choose home delivery, pick-up delivery or parcel box delivery, depending on availability at checkout.

Question 3

Is the package discreet?

Accepted Answer

Yes. All orders are packed discreetly. Product names and the shop name are not shown on the outside of the parcel.

Question 4

When will my order be processed?

Accepted Answer

Orders received before 12:00 are processed with priority on working days.

Question 5

Can I track my parcel?

Accepted Answer

Yes. After dispatch, you will receive tracking information if available for the selected delivery method.

Question 6

Can I order multiple pieces?

Accepted Answer

Yes. Quantity discounts are applied automatically in the cart for larger quantities of the same product.

Question 7

How do quantity discounts work?

Accepted Answer

Orders of 2–3 pieces of the same product receive 5% off, 4–7 pieces receive 7% off, and 8–10 pieces receive 10% off.

Question 8

Is the shop name shown on the package?

Accepted Answer

No. For discretion, the shop name is not shown on the outside of the parcel.

Question 9

Which payment methods are available?

Accepted Answer

Currently, only cash on delivery is available.

Frequently Asked Questions